Dedicated teams
The same people stay on the same accounts. No rotating pool and no shift work where nobody knows the product.
- Hamburg and Belgrade
- German · English · Serbian
Why VCG
You work for us. Not as hired-out labour.
Vera Connect Group builds dedicated business teams: a Dedicated Lead and specialists in sales, customer support, marketing, content, operations and technology. They work in our clients’ systems and under their brand — and remain our employees: on our contracts, under our instruction and at our own site in Belgrade.
A clean toolkit
You work with 3CX, Microsoft 365, Teams, Pipedrive and Freshdesk — and inside our clients’ own systems where they have them.
Hamburg and Belgrade
Two offices, one employer. You work for us — not as hired-out labour, whichever city you sit in.
Multilingual
German, English and Serbian are the working languages — not an extra. We train you on each account's rules.
Conditions
Shifts, pay, progression
- Working hours
- 6.5 hours per shift, plus a 30 minute break.
- Shifts
- Three rotating shifts.
- Pay
- Above the industry average, plus performance bonuses.
- Progression
- Team lead and quality roles are filled from within.
If you put the work in and want to move up in the team — write to us.
Roles
Who we hire
We hire on an ongoing basis. The titles below are the roles we actually need — no invented headcount and no fake perks.
Phone · email · chat
Customer service
You look after one account: take the request, work it out, decide and close it. The longer you stay on it, the more context you hold — and the more you handle yourself.
Hamburg or Belgrade · German, plus English or Serbian
Apply nowInbound and outbound
Sales and qualification
You run conversations from first contact to a confirmed appointment or a clean handoff. Research from public sources, no bought lists.
Hamburg or Belgrade · German, plus English or Serbian
Apply nowCoaching · reporting
Team lead and quality
You lead a dedicated team, sit in on calls, keep the weekly report and make sure the client's rules show up in the day-to-day — without embedding people in their organisation.
Hamburg or Belgrade · German and one further language
Apply nowCRM · telco · AI
Tech and telephony
You run the technology behind the service: telephony, CRM, live reception and the connections into our clients’ own systems.
Hamburg or Belgrade · English, German a plus
Apply nowProcess
How we hire
- 01
Write to us
Who you are, which languages you speak, and which role fits. A CV as a link is enough.
- 02
A 30-minute conversation
We check whether the work here fits you. If it does not, we say so in the call.
- 03
Start
If it fits, we settle location, start date and onboarding onto the first account.
Locations
Two offices, one team
We sit in Hamburg and in Belgrade. The same company, the same standard — in both places.
HeadquartersHamburg
Deutschland
OperationsBelgrad
SrbijaApply
A message is enough.
No applicant portal and no eight-page form. We read it ourselves and reply within one working day.
info@veraconnectgroup.com