01
Customer service
Phone, email and chat: enquiries, orders and information in the daily run of things — from a team that knows your product after a few weeks.
Phone · email · chat
Customer service · Sales · Business support
Your customer service and sales. Run by a dedicated team.
Phone, email and chat handled by a dedicated team that knows your product — plus appointment setting, follow-ups and the office work that otherwise piles up. You choose how we work together: Flexible Business Team or Dedicated Team Member.
Your tools. Your processes. Your team — extended.
The team
Your company. Your processes. Your goals. Our team.
The same people stay on your account and know your business better every week. They appear under your brand and work in your systems — employed by us, professionally led by our team lead at our own site in Belgrade.
Our own office in Belgrade — the same faces, week after week.
Services
Customer service and sales at the core. The rest comes when you need it.
You choose Flexible Business Team or Dedicated Team Member and decide where the work should go — sales, support, marketing, content, operations or technology. Your point of contact coordinates. Specialists execute. You do not manage five vendors.
02
Sales and lead generation
Research, qualification, appointment setting and follow-ups: verified contacts from publicly available sources through to a confirmed slot in your calendar.
Qualify and book
03
Complaint handling
Taking complaints, establishing the facts, documenting cause and resolution. You keep the overview without every case landing on your desk.
Intake · resolution · report
04
IT services
First-level support, narrowing down faults, maintaining access and master data, connecting to your systems. What we cannot solve we document cleanly and hand over.
First level · systems
05
Meeting support
Preparation, minutes and follow-ups. Your team attends calls with you and, within the agreed scope, with your customers — as our representative.
Preparation · minutes
06
Content production
Copy, posts and documents to your brief, plus publishing approved content. Strategy and sign-off stay with you.
To your brief
The work in detail
What the team can take on — allocated across the areas you choose.
- 01
Customer service
Phone, email and chat, ticket handling, order intake, customer onboarding and following up open cases — in your tone of voice, within your approvals.
- 02
Lead generation
Research from publicly available sources, qualification, appointment setting, follow-ups, CRM upkeep and reactivating dormant customers.
- 03
Complaints
Taking complaints, establishing the facts, documenting cause and resolution, then closing the case or handing it over cleanly.
- 04
IT services
First-level support, narrowing down faults, maintaining access and master data, website and integration tasks. Larger builds are project work with their own scope.
- 05
Meeting support
Preparation, attendance within the agreed scope, minutes and follow-ups — as our representative, not as part of your internal routine.
- 06
Content
Copy, posts and documents to your brief, scheduling and publishing approved content. Strategy and sign-off stay with you.
You set the priorities and the goals. Recruiting, team allocation, supervision and quality stay with us. Specialist or project work may need a separate scope before it starts.
Industries
Where dedicated teams are put to work
The work differs by sector. What stays the same is the model: one Dedicated Lead, a flexible team, your processes, your systems. These are areas of use — not a client list.
Your sector missing? The model is the same — let us talk about capacity, priorities and hours.
Trades and construction
Booking appointments for field teams, following up open quotes, taking fault and emergency calls outside office hours.
Energy and solar
Qualified appointment setting for sales, care for existing customers, first-line answers on tariffs and subsidies to your rules.
E-commerce and retail
Order taking, delivery status, returns and complaints over phone, email and chat — in peak season and out of it.
Logistics and transport
Shipment tracking, arranging delivery slots with recipients, recording damage and complaints. Hamburg knows these calls.
Health and care
Appointment booking, callback service and first-line answers within what you approve. No medical advice — that stays with you.
IT and SaaS
First-level support, onboarding guidance and following up trial users. We narrow technical issues down and hand them over cleanly.
How it works
From the first call to a team that knows the work
- 01
Choose your model
Both models start with a dedicated person. On Flexible Business Team they can use the services of specialised colleagues. On Dedicated Team Member they are assigned to your company.
- 02
Define your priorities
Choose where the team should focus — sales, support, marketing, content, operations, technology, or a combination. Written down before work starts.
- 03
Meet your Dedicated Lead
Your main point of contact learns your business, processes, tools and objectives. They keep the context so you do not brief five people separately.
- 04
We build the right team around you
Your Dedicated Lead coordinates the specialists required for the current plan. You choose the priorities. We assign the people.
- 05
Track work and results
The client portal shows work, capacity, reports, meetings, requests and results. Business activity only — not surveillance of a computer.
- 06
Adjust as your business changes
Propose a new allocation when priorities move. Significant changes are reviewed so the right specialists are actually available.
Pricing
Two models. One team for your company.
In both models
A dedicated person.
In both models one dedicated person runs your work. The difference is what that person can draw on.
FLEXIBLE
They can draw on
- Sales
- Service
- Operations
- Marketing
- IT
Your person.Specialists when you need them.
A dedicated person runs the work. When a specialist is needed, they use the services of colleagues on the team.
Book a consultation
One partner, several areas.
DEDICATED
Your person.Only your company.
A dedicated person is assigned to you. They learn your business and work in your day-to-day.
- Assigned to you — not shared
- In your CRM, email and meetings
- Learns products, customers, processes
Book a consultation
One person, your daily work.
- Included
- Selection and provision of the right person based on your requirements profile, point of contact, team coordination, onboarding, professional supervision, workstation and cover during absence
- Scaling up
- More work within the same model, or a request to add a specialist, as soon as the need is there
- Not included
- Licences and access to your own systems. Advanced specialist or project work is scoped separately.
All prices net, plus VAT. We quote the figure on the first call, once model and scope are settled.
Locations
German contracting party, our own centre on site
Contract, invoice and account manager under German law. Operations run in our own centre — no middleman and no chain of subcontractors.
Head office
Hamburg
Operations
Belgrade
Legal certainty
Settled before anything starts
A team working for you raises legal questions: who has the right to instruct, where the work happens, where the data sits. German clients ask them on the first call — the answers are here.
Service contract
We owe a defined service, not the hiring-out of workers.
Our own premises
Our staff work in our office in Belgrade, with our equipment — no integration into your operational organisation.
The right to instruct stays with us
Professional coordination runs exclusively through your named team lead.
Service levels and warranty
Contractually binding. We are liable for the quality of the service.
Data protection
Data processing agreement under Art. 28 GDPR including EU standard contractual clauses for processing in Serbia, an NDA and personalised access — no shared passwords.
German contracting party
A German company based in Hamburg, German law, place of jurisdiction Hamburg.
You define the requirements profile — we select, train and provide the right person. Professional instruction, scheduling and quality assurance stay with us. This is a service contract, not the hiring-out of workers.
FAQ
Common questions
01What does it cost?
The price follows the model — Flexible Business Team or Dedicated Team Member — and the agreed scope. We quote the figure on the first call. We do not publish prices.
02Flexible Business Team or Dedicated Team Member — which fits?
Both include a dedicated person. Choose Flexible if that person should use specialist colleagues — sales, service, operations, marketing, IT. Choose Dedicated if the same person should learn your business in depth and work in your day-to-day.
03How is this different from classic outsourcing?
Classic outsourcing is handed a defined task and delivers it back. Here you have one Dedicated Lead who knows your business, and a flexible team behind them. You choose the priorities. We assign the right specialists. You do not hire and coordinate every function yourself.
04Can the team join our meetings?
Yes. Meeting preparation, minutes and follow-ups are part of the service. Your Dedicated Lead attends calls with you and, within the agreed scope, with your customers — as our representative. They are not integrated into your internal team or shift routines.
05Do they work in our systems?
Yes. Company mailbox, CRM, helpdesk, communication and project tools, your processes, your documentation and your reporting. Our own stack is 3CX, Microsoft 365, Teams, Pipedrive, Freshdesk and 1Password; if you run Salesforce, HubSpot, Zendesk, Slack or Google Workspace, the team works directly in your accounts. You change nothing.
06Is this personnel leasing?
No. We owe a defined service under a service contract. Our staff work at our own site in Belgrade, with our own equipment, and are instructed exclusively by our team lead. There is no integration into your operational organisation.
07Can I pick the person myself?
You define the requirements profile — we select, train and provide the right person, and replace them if needed. Continuity and quality stay our responsibility.
08Where is my data processed?
In Serbia, on the basis of an Art. 28 GDPR data processing agreement with EU standard contractual clauses. An NDA and personalised access come with it — no shared passwords.
Contact
Let's talk for 30 minutes.
Tell us how you want to work with us and where the team should focus. If we are not the right fit, you will hear it in the first conversation — not the third.
We reply within one working day.